Design Principles for Gamified Pedagogical Conversational Agents

Design Principles for Gamified Pedagogical Conversational Agents

Design Principles for Gamified Pedagogical Conversational Agents

Bijan Khosrawi-Rad, Arne Borchers, Linda Grogorick, Susanne Robra-Bissantz

Abstract

"Pedagogical conversational agents (PCAs) such as chatbots and voice assistants can support learners in their studies. However, interactions with PCAs are often perceived as less motivating. Gamifying PCAs has been proposed as one approach to counteract this issue and increase learners’ engagement. However, there is currently little prescriptive knowledge on how to design gamified PCAs. To address this, we conducted interviews with learners and reviewed relevant literature to derive 18 meta-requirements, five design principles, and 20 design features for gamified PCAs. We then applied our design knowledge to create a conceptual prototype, which we validated through an experiment with 76 participants. The experiment results demonstrate that our design knowledge can positively influence motivation and enjoyment in learning with PCAs."

Reference

Khosrawi-Rad, B., Borchers, A., Grogorick, L., & Robra-Bissantz, S. (2023). Design principles for gamified pedagogical conversational agents. In Proceedings of the 25th International Conference on Human-Computer Interaction (HCII 2023). ACM. https://doi.org/10.1145/3616961.3616973

Keywords

Pedagogical Conversational Agent, Gamification, Education